General FAQs
What are the cake toppers made out of?
Can you make the topper look exactly like me/us?
Do you make anything else apart from cake toppers?
Can you teach me how to make my own cake topper?

Delivery FAQs
How long does it take to deliver?
Do you deliver to Northen Ireland/Southern Ireland (Republic)/Scotland?
Do you deliver internationally?
What type of delivary method do you use?
How well packed will my topper be? I'm worried about it being damaged.
Can I collect my topper from you?

Damages & Returns FAQs
My topper was damaged in the post, a limb has broke or it is cracked. What can be done?

General FAQ

Question - What are the cake toppers made out of?

Answer - Cake toppers are made from polymer clay. I prefer to make them from this because it is much stronger than sugar. Toppers can be made from sugar but these are very delicate and must be collected in person or delivered by courier for a fee.


Question - Can you make the topper look exactly like me/us?

Answer - Human figures are representations only. I can copy hair styles etc. but I do not do facial likenesses or caricatures. You can send pictures and sketches, as well as descriptions when ordering a personalised topper.


Question - Do you make anything else apart from cake toppers?

Answer - Yes! Please take a look at my wedding cake site and sugar sculpture site.


Question - Can you teach me how to make my own cake topper?

Answer - I do beginner cake decorating classes which involve some sugar modeling.


Delivery FAQ

Question - How long does it take to deliver?

Answer - It usually takes between 7 and 14 days to make and deliver a topper. If your order is urgent, please contact Heather to check availability.


Question - Do you deliver to Northen Ireland/Southern Ireland (Republic)/Scotland?

Answer - Yes.


Question - Do you deliver internationally?

Answer - Yes, but please contact me regarding postage costs, unless you are buying online through the sites "Buy Now" buttons.


Question - What type of delivary method do you use?

Answer - Deliveries are made by Royal Mail, special, next day delivery. If a postal strike occurs, deliveries are then made using Parcel Force.


Question - How well packed will my topper be? I'm worried about it being damaged.

Answer - All toppers are well packed with padding and bubble wrap, in some cases even double boxed. Breakages are very, very rare, and if they do happen most can be repaired with superglue or returned to me for repair free of charge.


Question - Can I collect my topper from you?

Answer - Yes. Please arrange a date and time for collection before turning up.


Damages & Returns FAQ

Question - My topper was damaged in the post, a limb has broke or it is cracked. What can be done?

Answer - Simple breakages, (very rarely occur) can be repaired with super glue. If parts are aligned properly the break or crack will mend almost invisibly. If significant damage has occurred, please return immediately and I will repair it for free. You are responsible for return postage costs.


Is your question/answer not listed?

Contact Heather here

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